At JEAN CARLO FLORES, every garment is carefully made to order. Our production approach reflects our commitment to responsible fashion, avoiding unnecessary overproduction while maintaining exceptional attention to craftsmanship and quality.
RETURNS & EXCHANGES
We offer a 72-hour return request window from the date your order is delivered.
To request a return or exchange, please contact us at jeancarlofloresstudio@gmail.com within this period.
All returned garments must be in their original condition, unworn, unwashed, unaltered, and free from stains, perfume, makeup, or any signs of use. Original tags, accessories, and packaging should be included.
Garments showing signs of use beyond what is necessary to inspect or try them on may be subject to a reduction in refund value, where permitted by applicable law.
The 72-hour period is our standard return request policy and does not limit any longer return or withdrawal rights required by applicable consumer protection laws.
MADE-TO-ORDER & CUSTOM GARMENTS
Our collections are produced on a made-to-order basis in the standard sizes offered on our website.
Custom-made or individually personalized garments may not be eligible for returns or exchanges for a change of mind, where permitted by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us as soon as possible if you receive a damaged, defective, or incorrect item.
Include your order number, a description of the issue, and supporting photographs.
We will review the claim and provide an appropriate solution in accordance with applicable consumer protection laws.
RETURN SHIPPING
For voluntary returns or exchanges, return shipping costs are the responsibility of the customer, unless otherwise required by law.
If a return results from an error on our part or a confirmed product defect, we will cover reasonable return shipping costs where applicable.
REFUNDS
Once the returned garment has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
ORDER CANCELLATIONS
Cancellation requests must be submitted within 72 hours of placing an order.
Please contact us as soon as possible at jeancarlofloresstudio@gmail.com.
Cancellation requests will be reviewed according to the production status of the garment and applicable consumer rights.
CONTACT
For all return, exchange, or cancellation inquiries:
JEAN CARLO FLORES
Email: jeancarlofloresstudio@gmail.com
Nothing in this policy excludes or restricts mandatory consumer rights under applicable law.