TERMS OF SERVICE

OVERVIEW

Welcome to JEAN CARLO FLORES.

This website is operated by JEAN CARLO FLORES, an independent fashion design brand based in Ecuador. Throughout the website, the terms “we,” “us,” and “our” refer to JEAN CARLO FLORES.

By accessing our website or purchasing our products, you agree to these Terms of Service and the policies referenced herein, subject to applicable consumer protection laws.

Our online store is powered by Shopify.

1. PRODUCTS AND AVAILABILITY

JEAN CARLO FLORES offers designer garments and fashion pieces created with an emphasis on craftsmanship, contemporary design, and responsible production.

Most garments are produced on a made-to-order basis. Products are manufactured after an order has been placed and confirmed.

We reserve the right to modify or discontinue products, subject to our obligations regarding orders already accepted.

Product colors may vary slightly depending on screen settings, lighting, and fabric characteristics.

2. MADE-TO-ORDER PRODUCTION

Our made-to-order approach helps reduce unnecessary inventory and overproduction.

The estimated timeframe for production and delivery is generally 4–6 weeks, unless otherwise specified on the product page or communicated to the customer.

This timeframe is an estimate rather than a guaranteed delivery date. We will communicate material delays and provide the remedies required by applicable law.

3. SIZING AND FIT

Our garments are available in the standard sizes displayed on each product page.

Customers are encouraged to review our Size Guide before placing an order.

Fit may vary depending on the design, fabric, and construction of each garment.

For sizing assistance, please contact us before purchasing.

4. PRICING AND PAYMENTS

All prices are displayed in the currency indicated at checkout.

Prices may vary depending on the customer's market or shipping destination.

Full payment is required to confirm an order unless another payment arrangement is expressly offered.

We reserve the right to update product prices at any time. Price changes will not affect orders already confirmed.

5. SHIPPING AND DELIVERY

We offer shipping within Ecuador and to selected international destinations.

Standard shipping costs are included in the displayed product prices for supported destinations, unless otherwise stated at checkout.

International deliveries may be subject to customs duties, import taxes, or other charges imposed by the destination country. Any charges payable by the customer will be disclosed where required by applicable law.

Delivery estimates may be affected by customs procedures, carrier delays, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for further information.

6. RETURNS, EXCHANGES AND CANCELLATIONS

Returns, exchanges, refunds, and cancellations are governed by our Return & Exchange Policy, subject to applicable consumer protection laws.

As many garments are made to order, customers are encouraged to review product descriptions, sizing information, and order details carefully before purchasing.

Nothing in these Terms limits mandatory consumer rights.

7. ORDER INFORMATION

Customers are responsible for providing accurate contact, billing, and shipping information.

If an error is identified after placing an order, please contact us as soon as possible.

We may contact customers to verify order information or resolve issues affecting fulfillment.

8. INTELLECTUAL PROPERTY

All original designs, photographs, illustrations, written content, branding, and other creative materials displayed on this website are owned by JEAN CARLO FLORES or used with permission from their respective rights holders.

These materials may not be reproduced, distributed, commercially exploited, or used without appropriate authorization, except where permitted by law.

9. WEBSITE USE

You agree not to use our website for unlawful, fraudulent, or unauthorized purposes.

You must not attempt to interfere with the security, operation, or functionality of the website.

10. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping providers, and Shopify applications.

Certain services may be subject to their own terms and privacy policies.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, JEAN CARLO FLORES is not responsible for losses resulting from improper use or unauthorized alteration of products, or disruptions outside our reasonable control.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded.

12. PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

13. CHANGES TO THESE TERMS

We may update these Terms of Service periodically.

Any changes will be published on this page and will apply prospectively, subject to applicable law.

14. GOVERNING LAW

These Terms are governed by the laws of Ecuador, without prejudice to mandatory consumer protections that may apply in the customer's country of residence.

15. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

JEAN CARLO FLORES
Ecuador
Email: jeancarlofloresstudio@gmail.com